Welcome to the new OALA website! Please click here to read the FAQ
Bank of Canada Head Office Renewal, DTAH

Frequently Asked Questions (FAQ)

What do I need an account for?

  • You need an account to apply to join or reclassify, update your membership information, pay annual dues, submit a job posting, or register for an event.

How do I know if I have an account?

  • If you have ever been a member of the OALA, in any capacity, then you have an account.
  • If you have ever applied to join the OALA, then you have an account.

How do I access my account?

  • All members in good standing were sent an invitation email on Sunday, November 6 at 1pm EST. Click the accept invitation link in that email to gain access your account.
  • Anyone else with an account may use the Reset Password page to access their account.
  • If you run into any problems accessing your account, please contact us.

I didn't receive an invitation email

  • The invitation email is only sent to members in good standing.
  • Some members do not have an email address on file with the OALA, and so will not have received an invite email.
  • Check your spam folder. The invitation email was sent from "[email protected]" and has the email subject "OALA Member Invitation to the new Website and Registry - Important - Action Required"
  • If you cannot an invitation email, please use the Reset Password page. If the website says your email address was not found, then you need to contact us so that we can update your account.

How do I update my address?

  • To update your address: sign in, click My Account in the main menu, click My Settings, and then scroll down to the Residential and Employer address section.

How do I select what firm I should appear under on the Find a Landscape Architect Firm page?

  • Only firms that have at least one Full Member will appear on the Find a Landscape Architect Firm page.
  • Members in good standing can appear on one or more firm pages.
  • To select your firm(s): sign in, click My Account in the main menu, click My Settings, and then scroll down to the Firm Directory section.

How do I update my firm details on the Find a Landscape Architect Firm page?

  • Each firm has a designated user that can update the firm details.
  • If you think you should be a designated user but are not, please contact us.
  • To update your firm(s): sign in, click My Account in the main menu, and then click My Dashboard. Scroll down to the Find a Landscape Architect Firm section and click the firm you want to update.

How do I pay dues?

  • Dues open on November 8. You cannot pay dues before then.
  • Dues can be paid using a credit card, cheque, or e-transfer.
  • To pay dues: sign in, click My Account in the main menu, and then click My Dashboard. Scroll down to the Fees and Dues section and click Pay Fees. The fees wizard will walk you through the process.

How do I update my Mandatory Continuing Education (MCE)?

  • Member MCE activities were imported from the previous website.
  • You can always leave the MCE pages and come back later to add more activities.
  • MCE statements are locked after you submit the statement. If your statement is locked and you need to make changes, please contact us.
  • To update MCE: sign in, click My Account in the main menu, and then click My Dashboard. Scroll down to the Mandatory Continuing Education section and click the statement you want to update.