Frequently Asked Questions
How do I pay my dues online?
- Sign in to your account (an invitation to join the new website was sent on November 5, 2022, from [email protected] If you did not receive an invitation, please contact us.)
- Once logged in, click on My Account then My Dashboard.
- See the Fees and Dues section to find your member dues for 2023. Payments can be made in the following ways:
- Pay directly online
- Download your invoice and select your preferred method of payment: etransfer, cheque, credit card
Do I need to be logged in to pay my dues/access my invoice?
Yes, you must be logged into the member area to view your dues and process payment. Please sign in to access your member dashboard.
Can I log in and pay directly from the invoice reminder email?
No. All members must first sign into their account using the link in the invitation that was sent on November 5, 2022 from[email protected].
If you do not see the invite, please check your junk mail and whitelist [email protected]
If you did not receive an invitation, please email [email protected] and we will resend your invite.
What if my employer pays my dues, can they login on my behalf?
No, it is a member's responsibility to pay their dues. All members must login to download their invoice and submit it to their employer for payment.
Can the OALA send me a PDF of my invoice?
No. The Member must confirm their member contact information and confirm their details to create the invoice in the new system. The invoice can only be generated once the Member logs in and provides these details.
Why can't I view my invoice when I click on the Pay Dues button?
Prior to viewing your invoice online, all Members are asked to confirm certain details and demographics. These sections must be completed before you can view any outstanding fees.
For example, on the MCE page, you may click the Save and Continue button to move to the next page. This page ensures you have seen your MCE information and are aware of where to access your data.
Once you have completed all sections noted on the left-hand side, you will be able to pay your dues online or download your invoice to make payment by cheque or etransfer.
I am retired, do I need to pay member dues?
- Yes, if you changed status to Full Member – Retired on January 1, 2020 of after. Full Members – Retired changed to this status January 1, 2020 or later, pay annual member dues that are 20% of Full member dues.
- Dues are optional, if you changed status to Full Member – Retired on December 31, 2019 or before.
Through legacy, these members may choose to pay but the Full Member – Retired dues.
The changes to membership options were approved by OALA Membership at the 2019 AGM and came into force January 2020.
Read more about OALA Membership Categories
Why does it say I owe fees when I already paid my 2023 member dues?
If paid your dues by etransfer or cheque, OALA staff will manually update your account once payment has been received and deposited. This may take a few weeks to appear updated in your account.
Why do I see a ‘fees outstanding’ warning on my dashboard but can see my paid in full receipt?
Issue to be fixed in January: Some members still see a ‘fees outstanding’ warning for the CSLA portion. This issue has been flagged with our developers and we are working to fix it. In the meantime, your paid in full receipt confirms we have your dues recorded as paid.
Additional Website FAQs
Can I complete my PDP Experience Report online?
Yes, as of December 15th, members may enter their Experience Reports online. Once you submit your report, your Advisor will receive an email requesting they review the report. Log into your Member Dashboard to complete your report online.
Can I view MCE credits online?
Yes, members can view and enter MCE credits online. Log into your Member Dashboard and scroll down to the Continuing Professional Development section. Click on the start button to proceed through the wizard to view and add credits to your account.
