Submit a Complaint

The OALA Complaints and Discipline Procedures were developed in close collaboration with legal counsel to ensure they are clear, robust, and aligned with the needs of the Association and its members.

The updated procedures improve overall clarity, strengthen guidance on communications, and introduce a more structured, consistent approach. These improvements are intended to make the process more efficient and effective for all parties involved, from the initial complaint through to its resolution.

Read the OALA Complaints and Discipline Procedures

How to Submit a Complaint

To submit a complaint against an OALA member, please review the complaints procedures, download the complaint submission form, and submit the completed form to [email protected].

Download the OALA Complaint Submission Form

Use of Title - Complaints Process

The OALA Act, which came into force in 1984, regulates the use of the title, “Landscape Architect” (the “Title”), in Ontario.

As the regulator, the OALA works to follow up on any public breach of the Act. Once a person registers a complaint, OALA will contact the subject of the complaint to inform them of the alleged breach. If the person or company does not respond to the request, we will take any steps available to ensure the matter is resolved. The Act provides OALA with the option to impose fines or take further legal action as may be necessary.

How to Submit a Use of Title Complaint

If you become aware of an individual who is not a Full Member of OALA but is using the title landscape architect or the designation OALA, please email [email protected] with the following details:

• name of person or company that appears to have misused of the Title and/or the designation
• a copy of the document, or link to the website, where the title was misused (e.g., picture of and URL of website page, scan of public document)
• date when the complainant became aware of the misuse of the title or designation.

OALA will confirm receipt of all complaints and questions about the use of the title. OALA staff will review all complaints, create a file, and initiate an investigation where necessary.

Respectful Communication: OALA is committed to a respectful, harassment-free environment. Unprofessional or aggressive behaviour toward staff, Council, or volunteers will not be tolerated. Members are reminded of their obligation under the Code of Ethics to act with fairness, courtesy, and respect in all professional interactions.